Charismatic communication with customers

This training program aims to provide professionals with practical tools to better connect with people, in order to more easily convert them into customers and make them loyal to the company, thanks to humanizing communication and treatment. The contents and practical work are based on the three pillars of natural charisma: presence (so that the interlocutor feels listened to), safety (so that he feels in good hands) and closeness (so that he feels at ease in the interaction).

RECIPIENTS

To sales teams, customer service departments or professionals who work directly with customers and need to develop skills that allow them to retain customers by building trusting relationships.

FORMAT

Delivered in hybrid format: combines live sessions (face-to-face or virtual) with online content and at-home preparation work.